Assistant Front Office Manager, Marriott International Shillong, Jail Road, Police Bazar

Assistant Front Office Manager: Marriott International

Job Summary

Assists the front office manager in overseeing personnel and managing front office activities on a daily basis. The front office consists of three areas: the front desk, guest services, and the switchboard. To ensure a seamless check-in and check-out process, the job supervises and interacts with management and personnel to execute processes. ensures the satisfaction of both visitors and employees while improving the department’s financial performance.

Full job description
Job Number	24046517
Job Category	Rooms & Guest Services Operations
Location	Courtyard Shillong, Jail Road, Police Bazar, Shillong, Meghalaya, India VIEW ON MAP
Schedule	Full-Time
Located Remotely?	N
Relocation?	N
Position Type	Management

Candidate’s background

Experience and Education

• Two years of experience in guest services, front desk, or a comparable professional role, as well as a high school diploma or GED.

OR

• A two-year degree in hospitality, business administration, hotel and restaurant management, or a related discipline from an accredited university is required; no previous work experience is required.

CORE WORK ACTIVITIES: Marriott International

Supporting Management of Front Desk Team

• Demonstrates honesty and integrity, advocates for sound financial and commercial decisions, and sets an example for others via interpersonal and communication skills.
• Collaborates with teammates to promote and strengthen mutual respect, trust, and collaboration.
• Manages and supervises personnel. directing all everyday activities. having enough understanding of workers’ jobs to do tasks while they are not there.
• Ensures that all shifts contain employee recognition.
• Develops and maintains open and cooperative relationships with staff members.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• supervises daily operations to ensure that standards, quality, and customer expectations are fulfilled.
• produces precise plans and goals to assist you in prioritizing, organizing, and completing your assignment.
• Handles complaints, settles problems, and conducts other sorts of negotiation with people.
• seeks to improve the performance of services.
• works with the front office manager to develop methods to improve departmental service on a continuous basis.
• presents the Front Office’s objectives in a clear and consistent manner to achieve the desired outcomes.
• Participates in the development and implementation of corrective action plans based on the results of guest satisfaction surveys and comment card reviews.
• At all department meetings, there is a heavy emphasis on visitor satisfaction and continuous development.

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Ensuring Exceptional Customer Service

• Offers services that go above and beyond to retain and satisfy consumers.
• improves service via communication, assisting staff members in understanding the requirements of visitors, and providing guidance, criticism, and one-on-one coaching as necessary.
• gives a solid example of proper behavior to follow.
• provides a good model for how to interact with guests.
• possesses great hospitality qualities.
• Gives employees the tools they need to provide excellent customer service.
• Engages with clients on a regular basis to gather feedback on product quality, service level, and overall satisfaction.
• Provides staff feedback based on observations of their service-related behaviours.
• Visitors’ concerns and frustrations are addressed appropriately.
• Engages with visitors to obtain feedback on the quality of the goods and services given.

Managing Projects and Policies

• implements, communicates, and monitors the customer recognition/service plan.
• Confirms that all Front Office rules, standards, and procedures are followed.
• Ensures compliance with all credit laws and procedures in order to reduce non-performing loans and refunds.

Additional Responsibilities: Marriott International

• Informs coworkers and bosses via the phone, in writing, by email, or in person.
• Analyzes data and evaluates results to determine the best course of action and solve problems.
• Peers, executives, and subordinates are swiftly informed and/or provided with essential information.
• Fills in for the Front Office Manager when they are not available.
• Pre- and post-convention meetings provide critical information to front-office employees.
• attends and participates in department meetings.

Marriott International is dedicated to equal opportunity. We support keeping an inclusive, people-first culture and hiring a diverse workforce. We are committed to honoring the law’s ban on discrimination on any protected ground, including veteran status, disability, and any other grounds.

Courtyard is dedicated to satisfying the needs of travelers from throughout the world. That is what inspired us to construct the world’s first hotel especially for business travelers, and it is why the Courtyard experience today allows our guests to feel empowered regardless of their travel plan. We are looking for high achievers that enjoy having fun while learning how to always improve, are excited about providing customers with a great experience, and enjoy working in a small yet ambitious team.

Apply – Link, Assistant Front Office Manager Shillong, Marriott International