If you are looking for Work From Home Call Centre Jobs or Freshers Jobs Meghalaya, then this update may help you. Rocket Learning Recruitment 2026 has released new full-time job openings for different posts in Meghalaya. The available vacancies include Call Centre Agent (Khasi & Garo), Customer Service Executive (Khasi & Garo), and State Academic Expert: Partnership & Trainings – Level 1.
These jobs are open for candidates who have the required language skills and qualifications. Some posts are remote, while another post is based in Shillong. So, read every detail carefully because each position has different eligibility, work responsibilities, and experience requirements. Also, check the salary, location, and other details before applying. After that, keep all your documents ready for the application process.
Rocket Learning Recruitment 2026 Job Overview
| Particulars | Details |
|---|---|
| Recruitment Name | Rocket Learning Recruitment 2026 |
| Organization | Rocket Learning |
| Industry | NGO / Social Services |
| Job Type | Full Time |
| Available Posts | Call Centre Agent (Khasi & Garo), Customer Service Executive (Khasi & Garo), State Academic Expert: Partnership & Trainings – Level 1 |
| Total Vacancies | Not Mentioned |
| Job Location | Shillong, Tura and Remote (Post Wise) |
| Salary | ₹23,000 – ₹25,000 per month (Call Centre Agent & Customer Service Executive) |
| Application Mode | Online |
| Official Organization | Rocket Learning |
Vacancy Details – Rocket Learning Recruitment 2026
Under Rocket Learning Recruitment 2026, the following full-time vacancies are available:
- Call Centre Agent (Khasi & Garo)
- Customer Service Executive (Khasi & Garo)
- State Academic Expert: Partnership & Trainings – Level 1
The Rocket Learning Call Centre Agent Recruitment 2026, Rocket Learning Customer Service Executive Recruitment 2026, and Rocket Learning State Academic Expert Recruitment 2026 offer opportunities for candidates with different educational backgrounds and work experience. In addition, candidates who can speak Khasi and Garo will have an advantage because these language skills are required for the advertised posts.
Qualification – Rocket Learning Recruitment 2026
The educational qualification and experience are different for each vacancy.
Call Centre Agent (Khasi & Garo)
Candidates should have:
- Fluency in Khasi or Garo or both.
- Working knowledge of Google Sheets or Excel.
- Working knowledge of Google Docs or MS Word.
- Good communication and presentation skills.
- Call centre or outbound calling experience is preferred but not compulsory.
- CRM experience is preferred but not compulsory.
- Willingness to work from the office from Monday to Friday and alternate Saturdays.
Customer Service Executive (Khasi & Garo)
Candidates should have:
- Fluency in Khasi and Garo (speaking and writing is mandatory).
- Good communication skills.
- Patience while helping first-time smartphone users.
- Good documentation and reporting skills.
- Ability to manage multiple tasks.
- Hindi and English knowledge is preferred.
- Interest in solving customer problems and supporting product improvement.
State Academic Expert: Partnership & Trainings – Level 1
Candidates should have:
- Degree or certification in Early Childhood Care and Education, Education, Child Psychology and Development, Teacher Training, or Social Work.
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- 8 to 10 years of work experience in education, curriculum development, teaching, or teacher training programmes.
- Good understanding of early childhood learning.
- Interest in developing digital and offline learning tools.
- Confidence to present before a camera.
- Willingness to travel for field visits, training programmes, and educational shoots.
- Ability to work with technology in a remote work environment.
- Fluency in Garo, Khasi, and English with working knowledge of Hindi.
- Knowledge of other regional languages will be an added advantage.
The Rocket Learning Recruitment 2026 includes both entry-level and experienced positions. So, candidates should carefully check the eligibility before moving to the application process. Finally, keep reading the next section for complete post-wise responsibilities, salary details, and application information.
Post-wise Vacancy Details – Rocket Learning Recruitment 2026
The Rocket Learning Recruitment 2026 includes three different full-time vacancies. Two posts are remote positions, while one post is based in Shillong, Meghalaya. Read the complete details carefully because each post has different duties and requirements.
Rocket Learning Call Centre Agent Recruitment 2026
Job Information
- Post Name: Call Centre Agent (Khasi & Garo)
- Industry: NGO / Social Services
- Job Type: Full Time
- Date Opened: 25 June 2026
- Job Mode: Remote
- Location: Shillong, Tura, Remote
- Salary: ₹23,000 to ₹25,000 per month
Job Overview
This is a full-time entry-level post. The Call Centre Agent (CCA) will provide support to teachers and parents in the government school and Anganwadi system. The selected candidate will help onboard users to parent-teacher groups. The role also includes helping users with their questions, solving their problems, and helping them use the platform better.
The selected candidate will work closely with the Manager. Also, the candidate will help the call centre team work smoothly and support customer engagement.
Key Attributes
Candidates should have:
- Ability to speak Khasi or Garo or both fluently.
- Working knowledge of Google Sheets or Excel.
- Working knowledge of Google Docs or MS Word.
- Good communication and presentation skills.
- Call centre or outbound calling experience is preferred but not mandatory.
- CRM experience is preferred but not mandatory.
- Willingness to work from the office from Monday to Friday and alternate Saturdays.
Key Activities
The selected candidate will:
- Handle more than 70 calls every day for customer onboarding, activation, and engagement.
- Follow the approved calling script.
- Understand customer needs and provide suitable solutions.
- Keep daily records of calls, messages, and customer interactions.
- Help low-income smartphone users with patience and respect.
- Meet personal and team targets.
- Work with team members and report customer issues when needed.
Key Results
The candidate should:
- Build trust with users.
- Give users a smooth onboarding experience.
- Increase customer activation and engagement in parent and teacher groups.
- Meet onboarding and activation targets, including daily calls and parent activation numbers.
Critical Factors for Success
Candidates should:
- Communicate well with managers and team members.
- Follow Rocket Learning’s values and principles.
- Show a positive attitude and interest in helping people.
- Handle different tasks in a fast-growing work environment.
Rocket Learning Customer Service Executive Recruitment 2026
Job Information
- Post Name: Customer Service Executive (Khasi & Garo)
- Industry: NGO / Social Services
- Job Type: Full Time
- Date Opened: 25 June 2026
- Job Mode: Remote
- Location: Shillong, Tura, Remote
- Salary: ₹23,000 to ₹25,000 per month
Job Overview
This is a full-time entry-level position. The Customer Service Executive will support teachers and parents in government schools and Anganwadi centres. The selected candidate will work closely with the Customer Service and Product teams.
The work includes:
- Solving user questions.
- Building good relationships with users.
- Supporting product testing.
- Helping product operations.
- Improving user experience and engagement.
Key Results
The selected candidate should:
- Build trust with users.
- Take full responsibility for solving user problems.
- Show good communication and presentation skills.
- Help low-income smartphone users with patience and care.
- Maintain high customer satisfaction.
- Help improve the product through structured feedback and testing.
- Support product operations across the state.
Key Activities
The selected candidate will:
- Handle a high number of inbound calls, messages, and user research calls.
- Speak and write Khasi and Garo fluently.
- Understand user needs and provide suitable solutions.
- Take ownership of every case until it is fully resolved.
- Maintain accurate call records and daily trackers.
- Meet individual and team targets, including Resolution Time and CSAT.
- Help translate and validate content in Khasi and Garo.
- Coordinate with Product, Technology, and State Operations teams.
- Track repeated user issues and report areas that need improvement.
Areas of Responsibility
The selected candidate should:
- Maintain daily support and call tracker updates.
- Ensure Average Resolution Time (ART) is maintained.
- Follow Customer Service Agreement (CSA) guidelines.
- Provide timely follow-ups and escalations.
- Support product quality improvement.
Critical Factors for Success
Candidates should have:
- Strong communication skills in Khasi and Garo. Hindi and English are preferred.
- Patience while helping first-time smartphone users.
- Ability to manage multiple tasks.
- Good documentation and reporting skills.
- Support for Rocket Learning’s mission and values.
- A problem-solving attitude.
- Ability to work in a fast-growing work environment.
Rocket Learning State Academic Expert Recruitment 2026
Job Information
- Post Name: State Academic Expert: Partnership & Trainings – Level 1
- Industry: NGO / Social Services
- Job Type: Full Time
- Date Opened: 15 July 2026
- Location: Shillong, Meghalaya
- Language Required: Garo and Khasi
About the Organisation
Rocket Learning is an ed-tech non-profit working to improve early childhood education and community participation across India. The organisation works with both the Central Government and State Governments and supports more than 5.5 million children. It has been started by experienced professionals from leading educational and business institutions.
Key Responsibilities
The selected candidate will:
- Develop and implement curriculum processes that follow national standards for parents and educators working with children aged 0–3 years and 3–6 years.
- Lead the creation of training materials for different ECCE subjects in Hindi and English, including planning, video shooting, working with media editors, and supporting the Teacher Professional Development Team.
- Support scripting, translation, dubbing, production, and quality management of educational content in Hindi and English.
- Plan and conduct pilot testing and user testing for videos, games, worksheets, images, and polls to improve learning materials.
- Review monthly and yearly curriculum plans for Parent and Teacher products in assigned locations.
- Support improvements to the Learning Management System (LMS), including scheduling, content uploads, and user engagement.
- Help align curriculum with state requirements and national standards.
- Build and maintain relationships with external stakeholders whenever required.
- Join monthly and quarterly meetings with Operations Teams to improve educational content.
- Support and conduct internal and external training programmes, both online and offline.
- Conduct regular field visits to check training quality and provide mentoring support.
- Join selected WhatsApp groups to monitor programme quality and prepare reports.
- Conduct field visits for training, observation, and research work.
- Support the development of interactive educational games and learning technology.
- Work with different teams on assigned projects, solve work-related issues, and support new educational ideas and technology.
- Take part in professional development activities and team-building programmes.
Critical Factors for Success
Candidates should have:
- Degree or certification in Early Childhood Care and Education, Education, Child Psychology and Development, Teacher Training, or Social Work.
- 8–10 years of experience in education, curriculum development, teaching, or teacher training.
- Good understanding of early childhood learning.
- Interest in digital and offline learning tools.
- Confidence to present before a camera.
- Willingness to travel for field visits, training, and educational video work.
- Willingness to support additional work whenever required.
- Ability to work in a growing organisation.
- Comfort using technology in a remote work environment.
- Fluency in Garo, Khasi, and English with working knowledge of Hindi. Knowledge of other regional languages will be an added advantage.
How to Apply – Rocket Learning Recruitment 2026
Candidates interested in Rocket Learning Recruitment 2026 should visit the official Rocket Learning careers page and submit the online application for the post that matches their qualifications and experience.
Before applying:
- Read the official job details carefully.
- Check the eligibility requirements.
- Keep all required documents ready.
- Fill in all details correctly.
- Submit the application through the official online portal before the closing date, if announced.
Also, check every detail before submitting the form because incorrect information may affect your application. Finally, keep a copy of your submitted application for future reference.
Important Links – Rocket Learning Recruitment 2026
If you are interested in the Rocket Learning Call Centre Agent Recruitment 2026, Rocket Learning Customer Service Executive Recruitment 2026, or Rocket Learning State Academic Expert Recruitment 2026, use the links below to get the latest updates and job notifications.
| Follow Instagram | Click Here |
| WhatsApp Group | Click Here |
| Resume/CV Builder | Click Here |
| Official Website | Click Here |
| State Academic Expert | Click Here |
| Customer Service Executive | Click Here |
| Call Centre Agent | Click Here |
| Telegram Channel | Click Here |
| Facebook Group | Click Here |
| Jobs Link | Click Here |
Frequently Asked Questions (FAQs)
What is Rocket Learning Recruitment 2026?
Rocket Learning Recruitment 2026 is a hiring drive for full-time posts including Call Centre Agent (Khasi & Garo), Customer Service Executive (Khasi & Garo), and State Academic Expert: Partnership & Trainings – Level 1.
Are the Call Centre Agent and Customer Service Executive posts remote jobs?
Yes. Both the Call Centre Agent and Customer Service Executive posts are remote positions. The job locations mentioned are Shillong, Tura, and Remote.
What is the salary for the Call Centre Agent and Customer Service Executive posts?
The salary for both posts is ₹23,000 to ₹25,000 per month.
Is Khasi and Garo language knowledge required?
Yes. Khasi and Garo language proficiency is mandatory according to the post requirements. Some posts require both speaking and writing skills.
How can I apply for Rocket Learning Recruitment 2026?
You can apply online by visiting the official Rocket Learning Careers page and submitting the application for the eligible post after checking all the required qualifications.
