The District Employment Exchange in Nongpoh partners with 24/7[ai] to host a placement drive for candidates seeking BPO jobs in Shillong Tech Park. Specifically, this recruitment event offers full-time roles for international customer voice support at the Umsawli campus in New Shillong. Furthermore, both freshers and experienced professionals can walk in directly to participate in the interviews.
Overview of BPO Jobs in Shillong Tech Park
Before attending, candidates must review the specific event schedule, job title, and location details provided below:
| Detail | Specification |
|---|---|
| Hiring Company | 24/7[ai] |
| Job Profile | Customer Support Associate – Voice Process (International) |
| Work Location | Shillong Tech Park, Umsawli, New Shillong |
| Drive Date & Time | 28th September 2026 from 11:00 AM onwards |
| Interview Venue | District Employment Exchange, Nongpoh (Adjacent to Nongpoh Police Station) |
| Contact Email | deeribhoi@gmail.com |
Role and Daily Responsibilities
Customer support associates handle inbound and outbound calls from global customers to answer questions, resolve issues, and process service requests. Additionally, agents must follow company scripts, ensure compliance, and document every interaction accurately inside the CRM ticketing system. Therefore, daily success depends on meeting key performance indicators (KPIs) like Average Handling Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), and attendance.
Key Duties
- Manage international inbound and outbound telephone calls promptly.
- Provide accurate resolutions to maintain high customer satisfaction levels.
- Escalate complex or unresolved support tickets to the appropriate departments.
- Log all customer communications into internal database tools.
- Maintain company performance metrics and standard service level agreements (SLAs).
Eligibility and Skill Requirements
Candidates must meet specific baseline qualifications to qualify for the interview rounds. Because this role involves international clients, applicants need excellent English communication skills and strong active listening abilities.
Required Qualifications
- Education: Minimum 12th Passed (HSSLC) or above.
- Experience: Both freshers and experienced candidates welcome.
- Age Limit: Up to 35 years old.
- Communication: Excellent verbal English skills.
- Customer Care: Strong empathy, patience, problem-solving, and customer handling abilities.
Work Environment and Employee Benefits
Hired candidates work directly from the Shillong Tech Park office. Moreover, employees operate on a 5-day workweek with two rotational weekly off days. Since the international process runs continuously, associates must work rotational night shifts and occasional overtime when required.
Available Benefits
- Free transportation for employees living within a 10 km radius of the office.
- Life insurance coverage up to Rs 3 Lakhs, which covers up to 5 family members.
- Fixed weekly working schedule of 5 active workdays.
How to Attend the Walk-in Drive
Follow these exact steps to complete your registration and attend the interview:
- Scan the official QR code provided on the event flyer or check from Important Links subheading to complete your online registration.
- Update your printed resume with current contact details and qualifications.
- Bring your original photo identification and academic certificates (HSSLC mark sheet onwards).
- Arrive at the District Employment Exchange in Nongpoh before 11:00 AM on 28th September 2026.
- Email your queries to deeribhoi@gmail.com for additional information.
Important Links
| Follow Instagram | Click Here |
| WhatsApp Group | Click Here |
| Resume/CV Builder | Click Here |
| Offcial Website | Click Here |
| Recruitment Advertisement | Click Here |
| Application Form | Click Here |
| Telegram Channel | Click Here |
| Facebook Group | Click Here |
| Jobs Link | Click Here |
Frequently Asked Questions
Can freshers apply for these BPO jobs in Shillong Tech Park?
Yes, the placement drive openly welcomes both freshers and experienced candidates who have passed at least Class 12 (HSSLC).
What is the work location for this position?
Selected associates work on-site at the Shillong Tech Park located in Umsawli, New Shillong.
Does the company provide transport facilities?
Yes, the company provides free transportation for employees living within a 10 km radius of the office.
What are the shift timings for this voice process?
Employees work rotational night shifts across a 5-day workweek with rotational weekly off days.
Where will the placement drive take place?
The interviews take place at the District Employment Exchange in Nongpoh, located directly adjacent to the Nongpoh Police Station.
